Refund policy
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must meet the following requirements:
- All original tags and product packaging, including any boxes, must be included with the return. The original shipping packaging is not required. You may use a different box or mailer for your return, as long as the item meets all return eligibility requirements.
- All items must be unworn, unwashed, undamaged, and unaltered. We may request photos of the item(s) being returned to verify their condition before approving your return.
To start a return, you can contact us at hello@moyafifi.com. Please note that returns will need to be sent to the following address: 730 N Todd Ave, Azusa CA 91702.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@moyafifi.com.
Return Shipping Responsibility
We want you to feel confident when shopping with us. Each customer is eligible for one complimentary return shipping label across all orders.
After your complimentary return has been used, a flat $8 return shipping fee will apply to future returns and will be deducted from your refund amount.
If your return is due to our error — such as receiving a defective, damaged, or incorrect item — we’ll always cover the return shipping cost.
Example: Suppose you place an order and later need to return an eligible item. If you haven't used your complimentary return before, we'll cover the return shipping cost. If you later place another order and need to make another return for a non-quality-related reason, an $8 return shipping fee will be deducted from your refund. However, if you receive a defective, damaged, or incorrect item, we'll cover the return shipping cost regardless of whether you've used your complimentary return.
Damages and issues
Please inspect your order upon delivery and contact us as soon as possible if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.
If a return is required due to our error, we’ll cover the return shipping cost.
Exchanges
The fastest way to get the size or item you want is to return your original item and place a new order.
For size or style changes, you may return the original item in accordance with our return policy and place a new order for the item you want. Each customer is eligible for one complimentary return shipping label. After that, a flat $8 return shipping fee will apply to future returns and will be deducted from the refund amount.
Once your return is approved, you can place a new order for the desired size or style.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@moyafifi.com.
