HONEST REVIEW
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Frequently Asked Questions
Sizing & Fit
How do I choose the right size?
Each product is designed with a specific fit, including Slim Fit, Athletic Fit, or Relaxed Fit. Please check the product description and refer to the corresponding size chart before purchasing.
For the best fit, we recommend comparing your measurements with our size guide. If you prefer a closer fit, choose your regular size. If you prefer a more relaxed fit, consider sizing up.
What if the size doesn't fit? Can I exchange or return it?
If the size isn't quite right, simply return the item and place a new order for the correct size. We'll cover the return shipping, so you only pay for the item you keep. Returns are accepted within 60 days for items that are unworn, unwashed, and in original condition.
I'm between two sizes — which should I choose?
If you're between sizes, let your preferred fit decide: choose your regular size for a more fitted look, or size up for a more relaxed feel. Check the size chart for exact measurements.
What fit styles are available?
Our knitwear is available in three fit styles: Slim Fit, Athletic Fit, and Relaxed Fit, so you can choose the silhouette that best suits your style and movement.
Fabric & Material
Is merino wool itchy?
No. Our merino products use ultra-fine 16.5 μm merino wool, designed to feel soft and comfortable against your skin. Unlike traditional wool, our merino fabric is smooth, lightweight, and designed to minimize the itchiness often associated with wool.
What makes your products different?
We combine premium natural fabrics with advanced knit craftsmanship to create apparel that delivers comfort, performance, and refined everyday style — soft, breathable fabrics, thoughtful knit construction for comfort and mobility, and athletic-inspired fits designed for everyday movement.
What is the fabric made of?
Our signature piece is a merino comfort knit — 47% merino blend, seamless construction, and 4-way stretch for all-day comfort and movement. Across our line we work with natural fibers including merino wool, TENCEL™, and mulberry silk — chosen because they perform, naturally.
Does it resist odor?
Yes. Merino wool naturally helps resist odor, helping the fabric stay fresher between washes. No special odor-control treatment is needed — just the natural properties of merino wool.
Is it sustainable? What certifications do you have?
We trust third-party reports over our own adjectives. Our manufacturing partner is certified by TÜV Rheinland across five standards — GOTS, GRS, OCS, RWS/RMS — and our TENCEL™ fibers are licensed by Lenzing AG with closed-loop production that recovers over 99.8% of solvent. Every certificate can be verified on the issuer's website.
Care & Washing
How should I care for my knit apparel?
Our knit apparel is designed for everyday wear and easy care. Machine wash cold on a gentle cycle, and lay flat to dry to help maintain its shape. Avoid high heat in the dryer to help preserve fabric quality.
Will the fabric shrink after washing?
No. Our knit fabrics are designed to maintain their shape and fit after washing when proper care is followed. We recommend cold washing and laying flat to dry.
What's the best way to wash it?
Machine washable — we recommend a gentle cold cycle below 86°F (30°C) with a neutral detergent, no long soak, no scrubbing. Natural fibers need less care than you think.
How should I dry it?
Lay flat to dry — do not hang or dry in direct sunlight. Hanging can stretch the fabric, while prolonged exposure to direct sunlight may affect the fabric over time.
Will it pill? How do I prevent pilling?
Our Touch & Wear layer has an anti-pilling finish and a matte surface built to look and wash well. Like all natural fibers, light pilling can occasionally appear over time — a regular gentle pass with a depiller keeps the surface fresh.
Shipping & Delivery
How long does shipping take?
Orders are typically delivered within 5–8 business days after processing. Once your order has shipped, you'll receive tracking information via email.
Do you offer free shipping?
Yes — we offer free shipping on orders over $29. Most orders arrive within 5–8 business days after processing.
How can I track my order?
Once your order ships, we'll email you tracking information so you can follow your delivery status anytime.
Where do you ship from?
We ship from our US warehouse, so US orders typically arrive within 5–8 business days after processing.
Returns & Payment
What if the size doesn't fit? Can I exchange or return it?
Getting the right fit should be easy and worry-free. If the size isn't quite right, you can return the item and place a new order for the correct size. Your first return shipping label is on us; after that, a flat $8 return shipping fee applies to future returns. Returns are accepted within 60 days for items that are unworn, unwashed, and in their original condition.
Is checkout secure? What payment methods do you accept?
Yes. We take payment security seriously, and payments are processed through secure payment providers. We currently accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. Available payment options may vary depending on your device, browser, location, and checkout settings.
What is your return policy?
We want you to feel confident with your purchase. If you're not completely satisfied, you may request a return within 60 days of receiving your order. Returned items must be unworn, unwashed, with original tags, and in original condition. Each customer is eligible for one complimentary return shipping label. After that, a flat $8 return shipping fee will apply to future returns.
Received the wrong item or a damaged item?
We're sorry if there's an issue. If you received the wrong item or a damaged product, contact our customer support within 7 days of delivery and provide your order number, photos of the item, and a description of the issue. We'll review and provide a replacement or appropriate solution.
